Benda Infotech Client
Technical Support Engineer
$75,000 – $100,000
About this role
Benda Infotech is seeking a Technical Support Engineer to provide technical assistance to customers using our SaaS and workforce technology products.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Remote work
- Professional development
- Flexible schedule
Responsibilities
- Investigate and resolve technical customer issues. - Troubleshoot application, API, and integration problems. - Analyze logs and system behavior. - Use SQL to investigate customer data issues. - Reproduce defects for engineering teams. - Document support cases and technical resolutions. - Collaborate with engineering and product teams. - Assist customers with API and integration troubleshooting.