Benda Infotech
Operations Manager
$75,000 – $110,000
About this role
Benda Infotech is looking for an Operations Manager to connect our product, client, sales, and customer support functions. You will oversee client onboarding and ongoing service delivery for People Desk, support product adoption, coordinate sales handovers, resolve customer concerns, and ensure client feedback reaches the product and development teams.
Responsibilities
Oversee day-to-day business and operational activities. Develop and improve operational processes, workflows, and procedures. Coordinate with cross-functional teams to ensure smooth execution of projects and initiatives. Monitor operational performance, KPIs, and service-level objectives. Identify operational issues and implement effective solutions. Manage resources, schedules, priorities, and operational requirements. Establish and maintain standard operating procedures (SOPs). Prepare operational reports and provide regular updates to leadership. Support quality assurance and continuous improvement initiatives. Help identify operational risks and develop mitigation plans. Coordinate vendors, partners, and external service providers when required. Ensure company policies, processes, and compliance requirements are followed. Support employee onboarding, team coordination, and internal operations. Analyze operational data to identify trends and opportunities for improvement. Lead process improvement initiatives that increase efficiency and reduce operational costs. Collaborate with leadership on strategic operational planning and business objectives.